Support — Prime coffee | قهوة برايم

Official support page for the Prime coffee | قهوة برايم app.

Contact us

For any question or problem with an order or your account, reach us at:

We reply to email within 24 business hours.

Frequently asked questions

How do I place an order?

Browse the menu, add items to the cart, choose delivery to your location or pickup from the branch, then place the order. Browsing and adding to the cart require no login.

When am I asked to sign in?

Only at checkout. You enter your mobile number and receive a one-time code (OTP) by SMS to confirm it.

I did not receive the verification code

Check the number and your signal, and wait up to a minute before requesting a new code. If it keeps failing, email us at the address above with your number.

How do I track my order?

From the "My Orders" screen in the app. You also get notifications as the order status changes.

I have a problem with an order, or want a refund

Email us at the address above or call the branch, quoting the order number and date.

How do I delete my account?

From inside the app, or via the account deletion page.

Where is the privacy policy?

On the privacy policy page.